Step 1:
Log in to Your Cashaa Account

• Open the Cashaa mobile app on your device and log in using your registered email address and password.

• Note: If you are unable to log in to your account, you can still create a support ticket directly by visiting this link: https://bit.ly/41XhtQh.
Step 2:
Navigate to Your Profile

• Once logged in, tap on the User Profile icon, typically located in the top-right corner of the app's home screen.
Step 3:
Access the Help Center

• In your profile menu, locate the Help Center option and tap on it.

• This will take you to the support section, where you can raise a ticket.
Step 4:
Enter Ticket Details

In the Help Center, you will find a form to submit your support ticket. Fill out the following fields:

• Category: Select the category that best describes your issue, such as "Account Issues," "Transaction Problems," or "Security Concerns."

• Subject: Briefly describe your issue (e.g., "Unable to complete a transaction").

• Description: Provide a detailed explanation of your problem, including relevant details such as error messages or actions that led to the issue.
Step5:
Submit Your Ticket

• After filling in the category, subject, and description, double-check your information for accuracy.

• Tap the Submit button to send your ticket to the Cashaa support team.

• Once submitted, you will receive a confirmation email acknowledging your request.
What Happens Next?
• The Cashaa support team will review your ticket and respond promptly.

• If additional information is needed, they will contact you through the email linked to your account.
• Tips for Raising a Ticket
✅ Be clear and concise when describing your issue.

✅ Select the correct category to ensure your ticket is routed to the appropriate team.

✅ Provide all necessary details to help the support team understand your problem quickly.

• By following these steps, you can efficiently get the support you need and resolve any issues with your Cashaa account. 🚀