Help Center

To verify your identity, Cashaa accepts the following official government-issued IDs:

Passport

• Must be valid and unexpired.

• Ensure that the photo, name, date of birth, and other identifying details are clearly visible.

Driver’s License

• Both front and back sides (if applicable) must be submitted.

• The license must be current and include essential details such as your name and date of birth.

National ID Card

• Submit the complete card (front and back, if applicable).

• Ensure all details, including name, ID number, and expiry date, are legible.

In addition to verifying identity, proof of address may be required to confirm residency. Accepted documents include:

Utility Bills

• Examples: Electricity, water, gas, or internet bills.

• The document must be dated within the last three months.

• Your full name, address, and the issuing company’s name must be visible.

Bank Statements

• The document must be recent (issued within the last three months).

• The statement must display your name, address, and the bank’s logo or name.

Lease or Rental Agreements

• Only recent agreements are accepted (dated within the last six months).

• Your name, address, and the landlord’s or agency’s details must be clearly mentioned.

To avoid delays in the verification process, adhere to these document guidelines:

Legibility

• Ensure that all documents are clear and legible, with no blurriness or shadows.

• Photos or scans should capture the entire document, including all edges and corners.

File Types

• Accepted file formats include JPEG, PNG, HEIC, and PDF.

• The file size should meet the platform’s requirements (typically under 50MB).

Validity

• Only valid, unexpired documents will be accepted.

• Proof of address documents must be recent (within the stipulated timeframe).

Cashaa uses the Sumsub platform for secure and efficient KYC verification. Follow these steps to upload your documents:

1. Log in to Your Cashaa Account

• Navigate to the KYC verification section.

2. Select Document Type

• Choose the appropriate category (e.g., Passport, Driver’s License, Proof of Address).

3. Upload Clear Photos or Scans

• Take high-quality photos or scans of your documents in a well-lit area.

• Ensure the entire document is visible and free of glare or obstructions.

4. Submit for Verification

• Review the uploaded files for clarity and accuracy before submission.

• Follow any additional on-screen instructions.

To ensure a seamless verification process, keep the following tips in mind:

Avoid Cropped or Incomplete Documents: Ensure that all edges of the document are included in the image.

• Use Recent Documents: Expired IDs or outdated proof of address documents will result in rejection.

• Verify Accuracy: Double-check all personal details, such as name and address, to ensure they match the information you provided.

• Meet Platform Requirements: Adhere to file size and format specifications to avoid upload errors.

Completing KYC verification on Cashaa is straightforward when you understand the accepted documents and submission requirements. By providing clear, valid, and complete documents, you can expedite the verification process and gain full access to Cashaa’s services. If you need assistance, our support team is always here to help.