You can not recover your 2FA back up key, you will have to reset the 2FA from Cashaa Account.
Question I have changed my phone, and would like to activate 2FA on the new phone, but you don’t have the option to deactivate the old 2FA and then activate a new one. How to go about it?
To activate 2FA on a new phone, download the 2FA app on the new phone, enter the secret code given and which was asked to save during the activation of 2FA in Cashaa account.
Question How to enable 2FA in Cashaa Account?
Steps for 2FA enabling The following are the steps to enable Google 2FA: Step 1: Download google authenticator app from your play store/app store Step 2: Scan the QR code in your account using the GA app. Step 3: Copy the key and save it Step 4: Now enter your paper key, your cashaa password […]
Article How to add Recipients for Crypto currency on Cashaa
How to add Recipients for Crypto currency to your Cashaa account : Step by step Video Tutorial 1. Log in to your Cashaa account. Once you’ve logged in, click on the [Add Recipient] tab on the left-side of the screen. 2. On the next page, Click Add a recipient at the top of your […]
Article How To Add a Recipient To Send Cryptocurrency Through The New Platform
Please login on https://platform.cashaa.com/ and follow these steps to add a recipient in Cashaa wallet. Step 1. Please add recipient in your account before sending any Cryptocurrencies. To do so, click on “Add Recipient” on the left sidebar as shown in the image below: Step 2. Click on “Add a recipient” on top of your dashboard, please […]
Question Cant change my account e mail address
Goo day. I have log a support ticket to assist me to change my account e mail address, as it will expires in 3 months. I got told that i cant change my e mail address and must create a new account with a new e mail address. Which doesn\’t make sense as i can […]
Answer Answer for unable to log into my account with email id firstname.lastname@example.org..
We have looked into your account. You have added a 2FA to protect your account. We have implemented the OTP on email (from 26th Dec) to protect your account in case you have not activated the 2FA. Make sure you are entering the right code correct textbox.
Question unable to log into my account with email id email@example.com..
unable to log into my account with email id firstname.lastname@example.org….and even i changed my password and it always ask for 2fa password and give messasge invalid google code…please look into my account and do the needful Thanks
Answer Answer for Locked out of wallet
Hello Jeremy, You have to send an email on email@example.com with your selfie and a letter stating that you want to reset 2FA date and sign. Also attached the same ID which you have uploaded in KYC. Regards,Madhavi
Question Locked out of wallet
I was in the process of changing 2fa on my phone. I sent a support ticket CAS-2-0-2503. Now I can’t get back into my account because it doesn’t recognize my 2fa on new phone. I can’t reply to the ticket cause I can’t log in. Where do I go for help?