Willie asked 2 years ago
Goo day. I have log a support ticket to assist me to change my account e mail address, as it will expires in 3 months. I got told that i cant change my e mail address and must create a new account with a new e mail address. Which doesn\’t make sense as i can change my cellphone number, my 2FA number and my password, but i am not allowed to change my e mail address. If i open i new account with my new e mail address i wont be able to transfer my locked tokens to my new account, And by the time that my tokens is unlocked my current e mail address wont work anymore. Which means i will now also be unable to access my current account. So it is a bit of a catch 22. Every Bank, or Financial institution or exchange allow you to change your e mail address. Except Cashaa. And i am fully verified as well. If i can get sum feedback it would be much appreciated. Kind Regards Willie
janina answered 2 years ago
We are sorry about your inconvenience. Yes, it’s true that the existing system does not allow us to change email. We have a new product under developer releasing in April with all the classic mistakes done. Meanwhile, I can check with the team to see how we can solve your issue. You can send an email to amjad@cashaa.com with the same documents you have submitted to get verified requesting to change your email.
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