Prerequisite : Google Authenticator app must installed on your android or iPhone devices. Please log in on https://platform.cashaa.com/ and follow these steps to set your 2-Factor Authenfication. Step 1: Please Dropdown and go to Settings as shown on the image below: Step 2: Please dropdown the 2-step login to enable 2-Factor Authentification. Step3: Please tap on […]
Answer Answer for Trouble with 2FA when trying to stake
Please try to reset your 2FA device, and try again. If the problem still persists raise a helpdesk ticket from your account to debug the issue. Steps on how to raise a help desk ticket from your user account. https://help.cashaa.com/knowledgebase/how-to-open-a-helpdesk-ticket/
Question Trouble with 2FA when trying to stake
Whenever I try to stake for next quarter my 2FA code is rejected. How can I make sure I am using the correct code or get the code again so that I can be sure.
Answer Answer for 2fa enabled on my account – not done by me
We have made an email OTP mandatory of all accounts. You must be receiving OTP on email.
Question 2FA code not working while logging in
Hi, I have enabled the 2fa on my account and now I can not login with the same. Kindly assist. I have already synced the Authenticator multiple times and yet I have issues logging with the 2fa as it says incorrect code.
Question 2fa enabled on my account – not done by me
hi – I did the swap a few days ago and now suddenly the 2 factor authentification was enabled, but not from me. Can I reset the 2 factor authentification? Best reegards, Ben
Question 2fa enabled on my account – not done by me
hi – I had used my email address goutham.y.kumar@gmail.com to create a login for CAS Swap. I was trying to access my account and now see that it is asking for 2FA google code. The same was not enabled by me. I am not able to access my account. kindly advise how to reset […]
Question Unfortuanately I have run over my phone and need to reset my 2FA to be able to withdraw. Is this possible? What can I do?
Please raised support ticket at support@cashaa.freshdesk.com or by using link https://cashaa.freshdesk.com/support/tickets/new You will get the detailed instruction on resetting your 2FA on your email.
Question How to activate 2FA ?
Please follow the instructions https://help.cashaa.com/knowledgebase/how-to-enable-google-2fa-in-your-cashaa-account/
Question How do I reset my 2FA?
Please raised support ticket at support@cashaa.freshdesk.com or by using link https://cashaa.freshdesk.com/support/tickets/new You will get the detailed instruction on resetting your 2FA on your email.
