Please try to reset your 2FA device, and try again. If the problem still persists raise a helpdesk ticket from your account to debug the issue. Steps on how to raise a help desk ticket from your user account. https://help.cashaa.com/knowledgebase/how-to-open-a-helpdesk-ticket/
Question Trouble with 2FA when trying to stake
Whenever I try to stake for next quarter my 2FA code is rejected. How can I make sure I am using the correct code or get the code again so that I can be sure.
Answer Answer for 2fa enabled on my account – not done by me
We have made an email OTP mandatory of all accounts. You must be receiving OTP on email.
Question 2FA code not working while logging in
Hi, I have enabled the 2fa on my account and now I can not login with the same. Kindly assist. I have already synced the Authenticator multiple times and yet I have issues logging with the 2fa as it says incorrect code.
Question 2fa enabled on my account – not done by me
hi – I did the swap a few days ago and now suddenly the 2 factor authentification was enabled, but not from me. Can I reset the 2 factor authentification? Best reegards, Ben
Question 2fa enabled on my account – not done by me
hi – I had used my email address goutham.y.kumar@gmail.com to create a login for CAS Swap. I was trying to access my account and now see that it is asking for 2FA google code. The same was not enabled by me. I am not able to access my account. kindly advise how to reset […]
Question Unfortuanately I have run over my phone and need to reset my 2FA to be able to withdraw. Is this possible? What can I do?
To activate 2FA on a new phone, download the 2FA app on the new phone, enter the secret code given and asked to save during the activation of 2FA in Cashaa account or If you wish to re-set 2FA you have to send an email on support@cashaa.com with a selfie your ID which you upload […]
Question How to activate 2FA ?
Please follow the instructions https://help.cashaa.com/knowledgebase/how-to-enable-google-2fa-in-your-cashaa-account/
Question How do I reset my 2FA?
You have to send an email on support@cashaa.com with your selfie and a letter stating that you want to reset 2FA date and sign. Also attached the same ID which you have uploaded in KYC.
Question I have lost back up key of 2FA how do i get it back?
https://help.cashaa.com/question/account-issues/i-have-lost-back-up-key-of-2fa-how-do-i-get-it-back/
You can not recover your 2FA back up key, you will have to reset the 2FA from Cashaa Account.