I don’t know what happened to your communications, but this wasn’t very well managed. The email with the above title was only the second email ever received about any swapping that was needed (6th Dec 2019, and 18th Dec 2019). The last email communication I received from you prior to this was 6th May 2019. I have attached the screenshot of my mailbox. Now I’m having to re-register with Cashaa because my login account just vanished, create a wallet with you, buy some ETH so I can send the coins from my MEW.. and it seems I need to pay “50 GBP in CAS tokens or 1%, whichever is higher” according to your website for doing this late.
It seems I’m not the only one that haven’t been receiving any notice.
In a few hours if the swap isn’t done by the 23rd, my coins will be burnt? Care to explain?