Unfortuanately I have run over my phone and need to reset my 2FA to be able to withdraw. Is this possible? What can I do?

To activate 2FA on a new phone, download the 2FA app on the new phone, enter the secret code given and asked to save during the activation of 2FA in Cashaa account or If you wish to re-set 2FA you have to send an email on support@cashaa.com with a selfie your ID which you upload for KYC and a letter stating that you want to reset 2Fa due the reason and Sign date.