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What is the Cashaa (CAS) Yield Program and How to Benefit from It?
How to buy CAS Tokens on cryptocurrency exchanges?
What Are the Loan Terms and Interest Rates on Cashaa?
How to raise tickets for issues with your Deposits or Withdrawals?
Understanding the Earn Interest Rates on Crypto and Stablecoins on Cashaa
Accepted Documents for KYC Verification on Cashaa
Data protection and privacy regulations at Cashaa?
Cookies policy at Cashaa?
A Quick Overview of the Cashaa App Dashboard
Which wallets can you use to self-store CAS Tokens?
What Are Credit Lines – Total, Available, and Used? How Are They Calculated?
How to Sign Up and Create an Account on the Cashaa App
How to Troubleshoot issues with Buying Crypto on Cashaa
Supported Fiat currencies and payment methods for buying crypto
Understanding the CAS Token Rewards and Benefits
Why is KYC Required on Cashaa?
What is the CAS Token and how does it work?
Restricted Countries and Prohibited Activities at Cashaa
What License Does Cashaa Hold for Its Operations?
Loyalty Program Levels and Benefits Explained
What is the Cashaa Loyalty program and how does it work?
How Does the Cashaa Referral Program Work?
How to Join Cashaa’s Referral Program?
How to Change the Email Address on your Cashaa App
How to Complete your KYC Verification on Cashaa
How to Deposit Cryptocurrency on Cashaa
How to Withdraw Cryptocurrency from Cashaa
How To Add a Recipient To Send Cryptocurrency
How to take out a loan in your Cashaa account
How to make Fixed deposit in your Cashaa account
How to Earn on Flex for your Cryptocurrency in your Cashaa account
How to buy Crypto with Fiat using your Cashaa account (Onramp)
How to Enable your 2FA on the Cashaa App
Supported Fiat currencies and payment methods for buying crypto
Step-by-step guide
Cashaa has simplified the process of purchasing cryptocurrency using fiat currencies like INR through its seamless integration with Onramp.money. However, technical or procedural challenges may arise. This detailed troubleshooting guide will help you identify and resolve issues while purchasing crypto using your Cashaa account.
The cryptocurrency purchase option using fiat currencies is currently not available on the Cashaa iOS app. This feature is accessible only via the Cashaa Android app and the Cashaa web platform. iOS users are advised to use these platforms to buy crypto with fiat.
How to Troubleshoot issues with Buying Crypto on Cashaa
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Common Issues and Troubleshooting Steps
1. Unable to Log In to Your Cashaa Account
Possible Causes:
• Incorrect email or password.
• Account locked due to multiple failed login attempts.
• Network connectivity issues.
Solutions:
✅ Double-check your login credentials. Use the "Forgot Password" option to reset your password if necessary.
✅ Ensure your internet connection is stable.
✅ If your account is locked, contact Cashaa support for assistance.
2. Wallet Tab Not Visible or Accessible
Possible Causes:
• App not updated to the latest version.
• Temporary app glitch.
Solutions:
✅ Update the Cashaa app to the latest version via the Google Play Store or Apple App Store.
✅ Restart the app or clear the app cache through your device’s settings.
✅ If the issue persists, uninstall and reinstall the app.
3. Unable to Select Fiat Currency
Possible Causes:
• Currency settings not configured.
• Temporary issue with the Cashaa platform.
Solutions:
✅ Ensure you’ve completed the initial account setup, including fiat currency preferences.
✅ Try switching between different tabs and returning to the Wallet tab.
✅ Contact support if the fiat option is still unavailable.
4. Error When Selecting the Crypto to Buy
Possible Causes:
• The selected cryptocurrency is unavailable due to maintenance or restrictions.
• Platform-related technical issues.
Solutions:
✅ Verify whether the selected cryptocurrency (e.g., BNB) is supported at the time of purchase.
✅ Refresh the app or try again after a few minutes.
✅ Check Cashaa’s announcements for any ongoing maintenance or downtime.
5. Phone Number Not Accepted or Verification Fails
Possible Causes:
• Incorrect phone number format.
• Issues with OTP delivery.
Solutions:
✅ Ensure the phone number is entered in the correct format (including the country code if required).
✅ Check for network signal and ensure your phone can receive SMS.
✅ Request the OTP again after waiting for a minute.
6. KYC Verification Issues
Possible Causes:
• Incomplete or incorrect KYC documentation.
• Delay in verification.
Solutions:
✅ Ensure that the uploaded documents are clear, valid, and match the details provided during account creation.
✅ Wait for the verification process to complete (this can take a few minutes to several hours).
✅ If KYC is rejected, review the rejection reason, correct the issue, and resubmit.
7. Wallet Address Not Retrieved Automatically
Possible Causes:
•Technical glitch.
• Incorrect wallet configuration in your Cashaa account.
Solutions:
✅ Refresh the page to retry fetching the wallet address.
✅ Verify your wallet configuration in the Cashaa app settings.
✅ Contact Cashaa support if the issue persists.
8. Payment Gateway Issues
Possible Causes:
• Payment gateway downtime.
• Insufficient balance in the selected payment method.
• Rejected transaction due to security checks.
Solutions:
✅ Confirm that your payment method (e.g., debit card, UPI, etc.) has sufficient funds.
✅ Retry the payment after a few minutes.
✅ Contact your bank or payment provider if the issue is with your payment method.
9. Crypto Not Reflected in Wallet After Payment
Possible Causes:
• Delay in transaction confirmation.
• Technical issue with Cashaa’s wallet integration.
Solutions:
✅ Wait for at least 1 hour for the transaction to process fully.
✅ Check the transaction status in your Cashaa app and Onramp.money’s interface.
✅ If the issue persists beyond a day, contact Cashaa support with your transaction ID.
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General Tips for Smooth Transactions
✅ Keep Your App Updated – Regularly update the Cashaa app to benefit from the latest features and bug fixes.
✅ Maintain a Stable Internet Connection – A reliable connection minimizes transaction errors.
✅ Follow Instructions Carefully – Complete all steps, including KYC verification, to avoid interruptions.
✅ Reach Out for Support – If troubleshooting doesn’t resolve your issue, contact Cashaa’s support team for assistance.
By following these guidelines, you can resolve most issues and enjoy a hassle-free experience while buying crypto with fiat on Cashaa. Always ensure compliance with local regulations and perform transactions responsibly. 🚀
Created on February 4, 2025
